Q: Product Photos
When I make my purchase, will my product be exactly the same as in the photo?
A:
No, not necessarily.
Product colours or print placement may vary slightly from images shown in product listing.
Gift Packs - you will receive the listed items in the gift pack, but colours, patterns and designs of the individual items may differ according to fabrics and products sourced at the time. Please contact me to make any specific requests before the order is made, gift packs are sold as is according to this policy and I will not make exchanges due to wanting a different pattern or colour.
We are also happy to accept cheques or money orders, but please be aware that there will be a delay in shipping your order until funds are cleared in our bank account.
A:
We will never share your information with any other party, and will guard your privacy as we do our own.
When you create an account with us your details are retained in our database. It is your responsibility to keep your log in details secure. These details are not used for any purpose other than the delivery of your orders.
A:
We pack your items with the utmost care and cannot be held responsible for items that are lost or damaged in the post. We highly recommend you select the Registered Mail add-on under Shipping Options for security of your order.
All prices quoted are in Australian dollars.
We will accept returns within a 2 week period from purchase date on items that were sent due to error on our part or have a fault. We do not accept returns on items simply because you have changed your mind. We do not refund any shipping charges unless the return is a result of our error.
Please refer to the Department of Justice and Attorney-General's Pricing guidelines for further information.
Q: Your Cheeky Monkey Brand
Are those items labelled under the "Your Cheeky Monkey" brand really made by you?
A:
Yes, I source top quality fabric and spend a lot of time designing a product to be great looking but practical as well, most products have been a development from making things when my sons were babies, and figuring out what worked best.
Q: Mailing List
Do you have a mailing list for email newsletters?
A:
Yes - you will find a NEWSLETTER SIGN UP link to the left of the page - please click on this to be directed to the mailing list sign up.
Subscribers to the mailing list will receive special offers and advance notice of sales.
We will only use your email address to send you our informative newsletter, and will never under any circumstances share your details with anyone else.
Q: Shipping costs
How much does it cost to ship my purchase?
A:
Within Australia:
One low flat rate of $8.50 per order, and free regular shipping on Finger Puppets (excluding gift boxes) and the Bubbalog Baby Journal. We also may offer other free post items at different times. Free post on orders over $150 Australia wide.
For orders going to New Zealand, you need to select the NZ add-on under "Shipping Options"
